Shipping and Delivery Policy
Thank you for visiting Gentleshoe. This page details the terms and conditions of our Shipping Policy.
Order Processing
It’s crucial to clarify that your order processing times are separate from shipping times:
All orders are processed and shipped within 2-4 business days. Orders are not processed on weekends or holidays.
Order processing times may be delayed by a few days during holidays, launches, limited-edition releases, or other times when we’re experiencing a high volume of orders,
Please allow additional days in transit for delivery. If your order’s shipment is delayed significantly, we will contact you via email to notify you.
Shipping rates and delivery estimates
£4.8 flat rate shipping available worldwide
| Shipment method | Estimated Delivery Time | Shipment Cost |
|---|---|---|
| Equick | 7-14 | $7.50 AUD |
Shipment to P.O. boxes or APO/FPO addresses
Shipping is available to PO boxes, Army Post Offices (APO), Fleet Post Offices (FPO), and Diplomatic Post Offices (DPO) within the continental United States.
Shipment Confirmation and Order Tracking
After you’ve placed an order, you will receive an order confirmation email. At this stage, please allow time for order processing.
You will then receive a shipment confirmation email notification once your order has shipped (within 2-7 business days). The shipping confirmation email will contain your order tracking number. Please allow up to 24 hours for this tracking number to become active.
Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
Duties & Taxes
Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.
Contact Us
If you have any questions about this Shipping Policy, You can contact Us:
- By visiting this page on our website: https://genntleshoe.com/pages/contact-us
- By sending us an email: contact@gentleshoe.com